How do I verify a casino's UKGC licence is genuine?

Locate the licence number displayed on the casino's website, typically in the footer or Terms and Conditions. Then visit the UK Gambling Commission's public register on their official website and search using either the licence number or the operator's company name. The register will show whether the licence is active, what gambling activities it covers, and which websites are authorised under that licence. Cross-check that the domain you're visiting appears in the licensed operator's approved website list. If the licence number doesn't exist, shows as suspended or revoked, or belongs to a completely different company, do not register or deposit. You can report suspected unlicensed gambling sites directly to the UKGC through their website.

What are the warning signs of an untrustworthy casino?

Key warning signs include missing, vague, or unverifiable licence information — any legitimate casino will prominently display a checkable UKGC licence number. Watch for bonus offers that seem unrealistically generous, such as 500% deposit matches or "no wagering" claims on substantial amounts, as these often mask impossible withdrawal conditions. Consistent patterns of player complaints about delayed or refused withdrawals indicate systemic problems. Poor customer support, particularly unavailable live chat, unhelpful automated responses, or failure to answer pre-registration questions, suggests operational underinvestment. Payment terms that differ between deposit and withdrawal (easy in, difficult out), requirements for excessive documentation weeks after registration, and pressure tactics to reverse withdrawals are all concerning behaviours that legitimate operators avoid.

Are my funds protected if a licensed casino goes bankrupt?

Protection depends on the operator's fund protection level, which UKGC-licensed casinos must disclose. Operators using "high" protection hold player funds in segregated trust accounts completely separate from business operations, giving players creditor status if the company becomes insolvent. "Medium" protection requires funds to be identifiable and separable, offering partial protection. "Basic" protection provides minimal safeguards, meaning player funds could be treated as general business assets in insolvency proceedings. You can check an operator's protection level in their terms and conditions or by searching their licence details on the UKGC register. Choosing casinos with high fund protection reduces your exposure to this risk, though insolvency itself remains relatively rare among established UKGC-licensed operators.

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Trusted Casino UK publishes information about online casinos; it is not a substitute for advice from a regulator, legal professional, or gambling support service. Information on this site should not be taken as confirmation that any casino is licensed or authorised to serve people in the UK. Before depositing, check the operator’s licence number on the UK Gambling Commission’s public register. A non-GamStop status does not establish that a site is safe or authorised, and offshore sites do not provide UK regulatory and player protections or UK dispute-resolution services. Do not assume UKGC protections, approved dispute routes, or GAMSTOP participation without an identifiable licence entry.

If you have a question about gambling addiction or gambling-related harm, please do not contact us for help. Contact a specialist support service instead. See our Responsible Gambling page for information and support options. If you have self-excluded because of gambling harm, using a non-GamStop site undermines the purpose of that exclusion.